Terms of Service

1. Acceptance of Terms

By accessing or using LateLabel.online ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

LateLabel provides informational tools and resources to help ecommerce sellers understand and potentially recover carrier overcharges and late delivery refunds from FedEx, UPS, DHL, and other shipping carriers.

The Service currently includes free tools (Ghost Fee Scanner, Refund Estimator, Late Delivery Alert Bot, Carrier Contract Template, and Dispute Script Generator) and a waitlist for a planned automated auditing platform. All tools are provided for informational purposes. LateLabel does not file claims on your behalf in the current free tier.

3. User Obligations

By using the Service, you agree to:

• Provide accurate information when submitting forms
• Use the tools for lawful business purposes only
• Not attempt to reverse engineer, copy, or redistribute our tools
• Not use automated scraping or bulk access methods against our service
• Comply with all applicable laws regarding carrier disputes and refund claims

4. Accuracy of Information

LateLabel makes every effort to provide accurate information about carrier refund policies, filing deadlines, and claim procedures. However, carrier policies change frequently and without notice. The information provided by LateLabel is for general guidance only. Always verify current carrier policies directly with FedEx, UPS, or DHL before filing a claim.

5. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. LATELABEL DOES NOT WARRANT THAT:

• The Service will be error-free or uninterrupted
• Any refund estimates are accurate or achievable
• Following our guidance will result in successful carrier refunds
• The Service is free of security vulnerabilities

Carrier refund outcomes depend on your specific shipments, carrier policies at time of filing, and documentation you provide. LateLabel cannot guarantee any specific refund outcome.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LATELABEL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF LATELABEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LATELABEL'S TOTAL LIABILITY TO YOU SHALL NOT EXCEED $100.

7. Third-Party Links and Resources

The Service may contain links to carrier websites and third-party resources. LateLabel is not responsible for the content, policies, or practices of any third-party websites. Links are provided for convenience only.

8. Intellectual Property

All content, tools, templates, and materials on LateLabel are the intellectual property of LateLabel and may not be reproduced, distributed, or used commercially without written permission. The carrier names FedEx, UPS, and DHL are trademarks of their respective owners. LateLabel is not affiliated with or endorsed by any carrier.

9. Modifications

LateLabel reserves the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the updated Terms. The "Last updated" date at the top of this page indicates when changes were last made.

10. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising from use of the Service shall be resolved through binding arbitration rather than court proceedings, except where prohibited by applicable law.

11. Contact

For questions about these Terms, contact us via our contact page.